Galt & Taggart offers 24-hour weekday customer service
Galt & Taggart offers 24-hour weekday customer service via Galt & Taggart office in Tbilisi, Georgia and international representative offices of Bank of Georgia Wealth Management in Israel, UK, Hungary and Turkey (shortly in Cyprus, Singapore and USA). While there's an agent always available to assist with your inquiries, answers can oftentimes be found in FAQs section of the website. The list of FAQs below contains responses to the most common questions

Galt & Taggart all departments are available 10:00 to 19:00 Monday to Friday.

The Service Desk is available Monday to Friday from 10:00 - 23:00 CEST. Calls to Galt and Taggart’s Service Desks may be recorded for quality control purposes.

Sales and Service Desks Phone: +995 322 444 132
Fax: +995 32 235 804
email: st@gt.ge

Account Opening Service Desks Phone: +995 322 444 132
Fax: +995 32 235 804
email: openaccount@gt.ge

Technical Service Desks Phone: +995 322 444 132
Fax: +995 32 235 804
email: technicalservice@gt.ge


Q:
How do I change settings on G&T TRADER?
A:
Once you logged in G&T TRADER, if you click on the top right bottom, you will be able to customize the following settings:

  • Platform settings (automatic logout, show orders, modify password, etc.)
  • Regional settings (language, time zone, region)
  • Trading products
  • Notifications (pop-up alert and email alert)
  • Help
  • Contact info
Q:
Subscribing to Live Prices in G&T TRADER
A:
Delayed Prices

Delayed prices are shown free-of-charge in the trading platforms for all exchange-traded instruments such as Stocks, Stock CFDs, Futures and Bonds. Delayed prices are typically 15- or 20-minute delayed (depending on the exchange) and are usually denoted with a Delayed icon

Live prices Live (non-delayed) prices require a paid subscription to the exchanges you want to receive live prices from. Live prices are usually denoted with a Live icon:

Subscriptions Setting up subscriptions to these exchanges is quick and easy, and the subscription fees will be debited from your account on a monthly basis.
To subscribe to live prices in G&T TRADER: Select Account > Subscriptions
Q:
What is Net Free Equity?
A:
Net Free Equity (NFE) is defined as:

  • The value dated cash balance on the main trading account.
  • Plus or minus the value of any unrealised profits or losses from open trade exposures in CFDs, Futures and short non-future style Contract Options on the main trading account.
  • Minus the value of Saxo's margin requirements for open trade positions on all accounts.


NFE = Cash balance +/- P/L - Cash collateral margin requirements

Cash collateral for NFE margin financing may differ from the trading margin requirement.

To avoid paying interest on your account you are required to hold sufficient cash collateral ensuring a positive Net Free Balance.

Interest is calculated daily and settled monthly - within seven business days after the end of each calendar month.

You can view the NFE in the "Interest Details" report of the "Account" tab.
Q:
Can bonds be used as collateral for margin trading?
A:
G&T TRADE allows bonds to be used as collateral for margin trading (with Forex, CFDs, Futures or Contract Options). The collateral value available for margin trading depends on the rating of the bond, as outlined below:





Lower rated bonds will not be accepted as collateral for margin trading. If you are unsure about the collateral value for a specific bond position, please contact your account executive.
Q:
What is the inactivity fee and when is it charged?
A:
The inactivity fee applies to accounts with no trading activity during a period of 6 consecutive months (180 days).

The inactivity fee consists of a fee of US$ 100.00 or equivalent in the account currency and is charged at the end of each 6 month period of inactivity.
Q:
How do I access real-time market news?
A:
The trading platform streams basic news from Dow Jones and other leading news services is available in a variety of languages.

Advanced news is available by subscription and subject to a monthly fee for each service.

To sign up for basic or advanced news services, use the Subscription Tool located under the Account menu on the trading platforms.
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